Service Designer

Product Designer

Leader

writer & speaker

Ideation workshop ideas pulled into topics, organized on my dining room table. A mug of coffee sits in the bottom of the photo along with a pair of scissors.

Value, Realized.

Experience

From MVP prototyping, to pitch development, to enterprise product strategy, to design system implementation, and everything in between.

Flexibility

Full-time, direct contract, subcontract, 1099, or W2. For contract work, reserve full- or part-time in 3-month blocks for up to a year. Rates negotiable.

GSD-ness

From early stage research to scaling up to incremental optimization, I lead and deliver work that moves teams forward. (GSD: Get Shit Done)

Skills, listed

I design for…

  • People & Teams

  • Strategy & Innovation

  • Operations

  • Customer Experiences

  • Digital Products

  • User Experiences

& deliver effective…

  • Hands-on Design

  • Operations support

  • Clear and effective leading

  • Result-oriented Workshops

  • Tested Service Prototypes

  • Mixed Method Research

  • Journey Maps & Blueprints

  • Holistic, Usable UX

  • Organizational Design

  • Career Architectures

  • Hiring & promotion plans, process and strategy

in places like…

  • All the Bs and Cs you can imagine

  • In-house teams

  • Consulting practices

  • Startups

Shelby is an extraordinary listener — whether she's interviewing users, having a tough one-on-one with a team member, or just meeting up with colleagues for a chat — but her true superpower is what she does with what she learns.

Shelby not only listens, but she elevates the voices that she hears. If you're an "edge case" in her research, she treasures the new avenues you open up and will make sure your needs aren't cast aside. If you're on her team, she will ensure your good ideas find fertile soil, and fight for your needs just as fervently.

She makes every conversation better (meatier, funnier, deeper, sillier, you name it) with a dynamite blend of incisiveness and respect.

—Laura

Time, Booked.